Refund policy

For eligible non-clearance purchases, we offer a voluntary 60-day return period from the date you receive your item. This voluntary 60-day policy does not apply to products in our Clearance Deals collection.

To be eligible for a voluntary return of a non-clearance item, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an eligible return, contact us at info@mrzwholesale.com. Returns should be sent to: MRZ Logistics, 4 Padge Road, Boulevard Industrial Park, Beeston, Nottingham, NG9 2JR. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Clearance Deals returns

Our clearance prices offer excellent value on limited remaining stock. Please check the product details and quantities before ordering—we're happy to help if you have any questions.

For business purchases of products in our Clearance Deals collection, we do not accept change-of-mind returns, including ordering the wrong quantity or items no longer being required.

Please check your order on arrival and let us know promptly if anything is damaged, faulty, missing, incorrectly supplied or not as described. Contact us with your order number and details of the issue, including photos of the goods and packaging where possible. We'll review the information and work with you to resolve the issue.

If a return is needed, contact us before sending the goods back so we can provide suitable instructions.

This policy does not affect your statutory rights. Any statutory cancellation rights applicable to consumer purchases remain unaffected.

Damages and issues

Please inspect your order on arrival and contact us promptly if any item is defective, damaged, missing, incorrectly supplied or not as described, so that we can review the issue and work with you to resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products and personal care goods. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions about a specific item.

We do not accept change-of-mind returns for Clearance Deals products, other sale items or gift cards. This does not affect the handling of damaged, faulty, missing, incorrectly supplied or not as described goods, or any statutory rights that apply.

Exchanges

For eligible non-clearance returns, the fastest way to get what you want is to return the item first. Once the return is accepted, you can make a separate purchase for the replacement.

Consumer cancellation rights

Any statutory cancellation rights applicable to consumer purchases remain unaffected. Where a statutory cancellation period applies, this policy does not remove it.

Refunds

We’ll notify you once we’ve received and inspected an eligible return, and let you know whether the refund was approved. If approved, we’ll refund your original payment method within 10 business days. Your bank or card provider may need extra time to process the refund.

If more than 15 business days have passed since we approved a refund, please contact us at info@mrzwholesale.com.